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Strategic Insight

We hear lots of incredible stories of bad customer service lately. Heck, we’re all consumers – every one of us has experienced some examples of sub-par customer response. Generally, like everyone, we act appalled, sputter indignancies and run to review the retailer on Yelp (or such). Likely, you anticipate now reading some horror stories about unimaginably bad […]

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Categories: Retail Growth

“Is it right, or simply convenient? Is it making things better, or merely existing?” I read this really interesting blog post from Seth Godin this morning, and it resonated with me on two levels.  Interesting… because it made me stop and think about how my actions impact things. Everything. Personally, it’s a great checkpoint for […]

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We’ve gotten to spend more time with some really, really successful retailers lately. It’s so encouraging! These folks are enthusiastic, have seen the good, the bad and the ugly, and continue to hold their heads high as they wade through the muck of everyday small business ownership. Of course, for every business, most days are […]

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Often, we get the chance to work with retailers who started with a strong vision, but life interrupts business — the economy slumps, a great customer service rep leaves, road construction goes on for 2 years blocking a shopping center entrance — we have all has experienced it in a variety of forms.  It’s hard to […]

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“What do you need to start a business? Three simple things: know your product better than anyone. Know your customer, and have a burning desire to succeed.” – Dave Thomas It’s National Small Business Week, May 4 – 8. Are you in on the action? Besides following #DreamSmallBiz on twitter, and actively posting to FB, […]

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